Hi Guest, Welcome to Tynxt

Policy

Below policy is for all Pre-Owned orders placed via ‘Tynxt’

Terms & Conditions for Replacing a 'Tynxt Guaranteed' Pre-Owned Phone

1. The replacement process must be initiated within 7 days from the delivery date entered by Tynxt in this document.
2. The phone being replaced should be the same one that was purchased as part of this offer - it cannot be substituted for any other phone or item.
3. The details of the phone being replaced should match with the details entered by Tynxt at the time of delivery - in case of any deviation from these details, the replacement will not be processed..
4. Please select the option in the form which will help us to identify the main issue with the phone..
5. The phone being replaced should be in the same physical condition that it was when the purchase was made - in case of any damages (both external or internal) made to the phone after the delivery date, the replacement will not be processed..
6. Tynxt shall have the sole right to make a decision with respect to the condition of the phone being replaced and which shall be final and binding..
7. A successful return can only be made by way of replacement. The amount of the replaced phone will be determined by Tynxt and shall be lesser than the purchase price of the phone paid by the customer..
8. For any query please contact +263 779 707 983+263 779 707 983.
9. You agree that non working or defective phone in exchange is not acceptable. Tynxt shall have the sole right to make a decision with respect to acceptance/ rejection of an old phone in exchange which shall be final and binding.
10. For Refurbished or Unboxed phones, product image displayed in details page is for representation purpose only.
11. You agree that Tynxt shall have the sole right to cancel any transaction for any reason whatsoever not limited to system error, incorrect pricing, incorrect dispatch etc.

How to initiate the Replacement Process?

[ 1 ] Contact us at certified@Tynxt.com for certified phones and exchange@Tynxt.com for new phones to get in touch with a Tynxt Representative.
[ 2 ] If the phone satisfies the above Terms & Conditions, we will then replace it with another handset.
[ 3 ] The value of the replaced phone cannot exceed the purchase price.
[ 4 ] Replacement period ends 7 days from the Delivery Date